Fulfillment Policy - TrackMyStrategy

1. Digital Service Delivery

TrackMyStrategy provides digital trading analytics services delivered entirely online through our web platform. Upon successful account creation and payment processing, you will receive immediate access to your selected subscription tier features.

2. Service Activation

Your subscription begins immediately upon:

Successful payment processing
Account verification completion
Access to your subscriber dashboard

For free trial subscriptions, service begins immediately upon account creation without payment required.

3. Service Availability

Our digital services are available 24/7 through our web platform. We provide:

Real-time trading strategy performance tracking
Historical data analysis and reporting
TradingView webhook integration
Portfolio analytics and metrics
Data export capabilities

4. Free Trial Period

Pro plan subscribers receive a 7-day free trial period during which:

Full access to Pro features is provided
No payment method is required to start the trial
You may use all Pro features without charge for 7 days
To continue using Pro features after trial expiration, you must manually upgrade and provide payment information
If no upgrade is made, your account automatically reverts to the Free plan

5. Digital Product Nature

TrackMyStrategy is a Software-as-a-Service (SaaS) platform providing digital analytics tools. As a digital service:

No physical products are shipped
Services are delivered electronically
Access is provided through secure login credentials
Data is stored securely in cloud infrastructure

6. Billing and Payment

Subscription billing operates as follows:

Monthly Billing: Charged on the same date each month
Automatic Renewal: Subscriptions auto-renew unless cancelled
Payment Methods: Credit/debit cards via Stripe payment processing
Currency: All prices displayed and charged in USD

7. No Refund Policy

Important: Due to the digital nature of our services and immediate access provided upon purchase, all sales are final and non-refundable.

No refunds are provided for any subscription payments
No refunds for unused portions of subscription periods
No refunds for accounts cancelled mid-billing cycle
Free trial periods allow you to evaluate the service before commitment

This policy applies to all subscription tiers and is in accordance with digital goods regulations.

8. Service Modifications

We reserve the right to:

Modify features and functionality with reasonable notice
Update pricing with 30 days advance notice
Add new features to existing subscription tiers
Discontinue features that are no longer viable

9. Account Termination

Upon subscription cancellation or termination:

Access continues until the end of the current billing period
No pro-rated refunds are provided
Data export capabilities remain available during active period
Account data may be retained per our Privacy Policy

10. Technical Support

Support is provided through:

In-app help documentation
Email support for technical issues
Priority support for Pro subscribers
Response times vary by subscription tier

11. Compliance and Legal

This fulfillment policy complies with:

Digital goods and services regulations
Consumer protection laws for software services
International standards for SaaS platforms
Payment processing industry standards

12. Contact Information

For questions about this Fulfillment Policy or billing issues, please contact us at:

Email: support@trackmystrategy.com

Response time: Within 24-48 hours for billing inquiries